Contact Us
Contacting the editorial team
When a review contains a factual error or an outdated bonus figure, the quickest way to put it right is to tell us directly. We read every message that arrives through the contact form, and corrections raised by readers often lead to a page being checked again and updated. Feedback about the website itself is treated as a separate stream from player complaints about individual casinos, so it reaches the editors who manage the content rather than sitting in a general inbox.
If you have spotted a mistake, a broken link or a section that reads as unclear, say so plainly. The more specific you can be about the page in question and the exact wording that looks wrong, the easier it is for us to verify the point and amend the text. General remarks such as “the site is good” are appreciated but do not give us anything to act on.
What to include in your message
A useful message names the casino or page it concerns, states what you expected to find, and explains what you actually found instead. If you are reporting a problem with a review, include the title of that review and, where possible, the section that appears incorrect. For questions about a specific operator, mention the operator by name and describe the situation in your own words; we do not need your full betting history, but context such as whether you are querying a bonus, a withdrawal or a terms condition helps us respond accurately.
Messages that arrive without a clear subject line tend to take longer to route. A short heading such as “Correction: RTP figure on page X” or “Question about withdrawal policy at Y” is enough to get the message to the right person without delay.
What happens to the information you send
Information written into the form is used only for the purpose you sent it for: answering your question, acting on your correction, or considering your suggestion for future coverage. We do not pass contact details to any casino operator, affiliate partner or third party, and we do not use the content of your message for marketing. Messages are kept only as long as necessary to resolve the matter you raised, after which they are deleted.
If you are writing about a dispute with a casino, remember that we are an independent review site and not an adjudicator. We cannot force an operator to pay out, refund a deposit or change a terms condition. What we can do is note your experience, verify it where possible, and factor it into how that operator is described on the site. For formal complaints, the casino’s own customer service and any applicable dispute body remain the appropriate channels.
Responsible use of the form
The form is for genuine questions and corrections. Please do not use it to submit promotional material, affiliate pitches or repeated messages about the same topic, as these slow down responses to everyone else. We aim to reply within a reasonable time, but we do not guarantee a response to every message, particularly those that are abusive, off-topic or contain no return contact details.
If you are seeking help with problem gambling, the contact form is not the right place. Independent support organisations operate helplines and webchat services staffed by trained advisers, and those services can offer immediate assistance. We will always prioritise directing such enquiries to those sources over answering general website questions.